I welcome constructive criticism — I even welcome something as lacking in detail as “I didn’t really care for this story”. However, when someone makes the comments personal, for example making fun of where someone went to college, etc., and when the one and only comment they have made is negative, then I see that person as a troll. An internet troll is someone who likes to hurt and get things riled up just because… well, I’m not sure why.
Let me be clear. Polite critical comments will not be removed. Hateful and personal comments, however, WILL be removed. The commenter can complain that I’m “not allowing negative comments”, but that’s a straw man argument. What I’m REALLY not allowing is trolls.
If someone like… oh, Dave Elkin or Matt Carpenter or Nick Gucker doesn’t like something and says so, I’m going to take them seriously. Why? Because they also say when they DO like something. Nick (I think it was Nick) told me something wasn’t working recently in his opinion. Did I like it? No. Was he right? Yes. After I thought about it… yes, he was right. So I fixed it.
There is no need to make it personal.